FAQ

FREQUENTLY ASKED QUESTIONS

DELIVER OR PICKUP

• WHERE DOES STARWALK OF DALLAS DELIVER EQUIPMENT? STARWALK OF DALLAS DELIVERS TO THE METROPLEX AND THE SURROUNDING AREA WITHIN FIVE (5) HOURS DRIVE TIME. MAJOR EVENTS REQUIRING MULTIPLE INFLATABLES JUSTIFY DELIVERING TO THE MORE DISTANT LOCATIONS.
• CAN THE CUSTOMER PICK UP EQUIPMENT? SMALL BOUNCE HOUSES, SPORTS GAMES, CARNIVAL GAMES AND CONCESSIONS CAN BE PICKED UP
• WHAT KIND OF VEHICLE IS NEEDED TO PICK UP A BOUNCE HOUSE? A PICKUP TRUCK IS BEST, MOST SUV’S WILL BE ADEQUATE AND A PERSONAL CAR IS NOT ADEQUATE. THE USE OF A CAR TO PICK UP A BOUNCE HOUSE IS NOT PERMITTED AND USE OF A CAR MIGHT RESULT IN DAMAGE TO THE CAR OR THE BOUNCE HOUSE.
• CAN THE LARGER INFLATABLES ( PIRATE SHIP, ALIEN SURVIVOR, JOUST…) BE PICKED UP?
STARWALK DOES ALLOW PICKUP BY QUALIFIED GROUPS UNDER CERTAIN CIRCUMSTANCES.
CHURCH AND SCHOOL GROUPS CAN BE ALLOWED TO PICK UP AND SET UP STAR WALK EQUIPMENT.
• ARE BOUNCE HOUSES DIFFICULT TO SET UP?
INFLATABLE BOUNCE HOUSES WEIGH BETWEEN 185 AND 235 POUNDS. AN AVERAGE SIZED HUSBAND AND FATHER CAN SET UP A BOUNCE HOUSE AND ANY OF THE GAMES AND SNO CONE/COTTON CANDY/POPCORN MACHINES. SETUP IN TEN (10) MINUTES AND TAKE DOWN IN 15 MINUTES IS NORMAL.

KEEPING INFLATABLES CLEAN AND SAFE

• ARE STARWALK INFLATABLES INSPECTED? STARWALK OF DALLAS ABIDES BY THE STATE OF TEXAS AMUSEMENT RIDES DIVISION AND HAS STATE INSPECTORS INSPECT ALL RIDES REQUIRING INSPECTION.

• ARE YOUR INFLATABLES CLEAN? STARWALK OF DALLAS INFLATABLES ARE INSPECTED AND CLEANED AFTER EACH RENTAL OR BEFORE THE NEXT RENTAL.

• HOW ARE THE INFLATABLES CLEANED?
INFLATABLES ARE INSPECTED AND CLEANED BY VACUUMING AND WIPING DOWN WITH SOAP AND/OR CLEANING SOLUTION.

• ARE INFLATABLES SAFE?
INFLATABLES ARE SAFE AS LONG AS ADULT SUPERVISION AND COMMON SENSE ARE ONHAND.  DO NOT MIX LARGE AND SMALL PLAYERS IN THE SAME INFLATABLE. STOP PLAYING IN EXCESSIVE WIND AND BAD WEATHER. WIND IN EXCESS OF 20 MPH CAN CAUSE INFLATABLES TO FLIP OR MOVE AND ALL CHILDREN SHOULD BE PROMPTLY REMOVED.

• WHAT AGES ARE BEST SUITED FOR THE GAMES?
PLAYERS RANGE IN AGE FROM TWO (2) TO SIXTY (60) PLUS. GAMES ARE AVAILABLE FOR KIDS OF ALL AGES. LARGER SLIDES AND COMPETITIVE GAMES RE GREAT FOR ADULTS.
• SHOULD YOUR RENTAL COMPANY PROVIDER HAVE THEIR EQUIPMENT INSPECTED BY THE STATE INSPECTORS?
PARTY RENTAL COMPANIES SHOULD MEET THE STATE OF TEXAS AMUSEMENT RIDES REQUIREMENTS BY MAKING SURE THAT ALL APPLICABLE EQUIPMENT IS PROPERLY INSPECTED.
• IS LIABILITY INSURANCE COVERAGE NEEDED?
RENTAL COMPANIES PROVIDING INFLATABLE GAMES SHOULD HAVE A MINIMUM OF $1 MILLION LIABILITY INSURANCE. MOST SCHOOL DISTRICTS AND CITIES REQUIRE A MINIMUM OF $1 MILLION COVERAGE. PARTY & EVENT PLANNERS AS WELL AS INDIVIDUALS SHOULD PROTECT THEMSELVES BY VERIFYING THAT PARTY RENTAL OPERATORS ARE INSURED AND THEIR EQUIPMENT MANUFACTURERS HAVE PRODUCT LIABILITY INSURANCE.

MAKING A RESERVATION

• HOW DO WE CONFIRM A RESERVATION?
AN INITIAL QUOTE LINK WILL BE PROVIDED VIA EMAIL FOR YOUR REVIEW, UPON CONFIRMATION THAT THE QUOTE IS ACCEPTABLE, A CONTRACT LINK WILL BE PROVIDED. THE CONTRACT LINK PROVIDES AN ONLINE CONTRACT THAT CAN BE DIGITALLY SIGNED. UPON SIGNING YOUR CONTRACT, YOU ARE SET TO GO. ALL RENTALS REQUIRE AN ELECTRONIC OR PHYSICAL SIGNED CONTRACT PRIOR TO DELIVERY. INDIVIDUAL RENTALS MAY REQUIRE A $50 DEPOSIT: CREDIT CARD AUTHORIZATION, CHECK OR CASH. COMMERCIAL RENTALS CAN BE CONFIRMED BY DEPOSIT AS APPROPRIATE.

• DO YOU OFFER DISCOUNTS?
STARWALK OF DALLAS OFFERS DISCOUNTS BASED ON THE NUMBER OF ITEMS RENTED.
PACKAGE PRICES CAN PROVIDE YOU A GREAT DEAL ON THE RENTAL OF SEVERAL INFLATABLES.

• HOW DO YOU ACCEPT PAYMENT?
PAYMENT BY CHECK, CASH OR CREDIT CARD IS ACCEPTABLE.

THERE IS THE RIGHT WAY TO CONFORM TO PUBLIC SAFETY REQUIREMENTS OR THE NO WAY- MAKE SURE THAT WHOEVER YOU CONTRACT WITH IS IN FULL COMPLIANCE!!!